Difference between revisions of "JGridstart/Support"
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| − | [[Image:Tango-question-mark.png|right|Help]] | + | {{JGridstart}}[[Image:Tango-question-mark.png|right|Help]] |
If you have a problem with [[JGridstart]], you have several options: | If you have a problem with [[JGridstart]], you have several options: | ||
* Read the [[JGridstart/Help|online documentation]] to see if your problem is covered | * Read the [[JGridstart/Help|online documentation]] to see if your problem is covered | ||
* Consult the [[JGridstart/FAQ|frequently asked questions]] | * Consult the [[JGridstart/FAQ|frequently asked questions]] | ||
| − | |||
* Ask your grid contact | * Ask your grid contact | ||
* If you are sure you have found a bug, please open a bug report. Either | * If you are sure you have found a bug, please open a bug report. Either | ||
| − | ** [https:// | + | ** [https://bugzilla.nikhef.nl/enter_bug.cgi?product=jGridstart report a new issue] using the bug tracker, or |
| − | ** send an email to | + | ** send an email to [mailto:grid-mw-security-support@nikhef.nl grid-mw-security-support@nikhef.nl] (developers of jGridstart). |
| − | + | ||
If an error occurs when running jGridstart, please include the log messages. From the main window, choose from menu <tt>Actions</tt>, <tt>View log...</tt>. Select everything, and press <tt>Ctrl-C</tt> (or <tt>Apple-C</tt>). Then paste that into the message you compose to us. | If an error occurs when running jGridstart, please include the log messages. From the main window, choose from menu <tt>Actions</tt>, <tt>View log...</tt>. Select everything, and press <tt>Ctrl-C</tt> (or <tt>Apple-C</tt>). Then paste that into the message you compose to us. | ||
Latest revision as of 14:14, 1 April 2015
<sidebar>
- jGridstart
- JGridstart|Home
- JGridstart/Help|Help
- JGridstart/Support|Support
- jGridstart for ...
- JGridstart/Certificate_Authorities|Certificate Authorities
- JGridstart/Developers|Developers
</sidebar>
If you have a problem with JGridstart, you have several options:
- Read the online documentation to see if your problem is covered
- Consult the frequently asked questions
- Ask your grid contact
- If you are sure you have found a bug, please open a bug report. Either
- report a new issue using the bug tracker, or
- send an email to grid-mw-security-support@nikhef.nl (developers of jGridstart).
If an error occurs when running jGridstart, please include the log messages. From the main window, choose from menu Actions, View log.... Select everything, and press Ctrl-C (or Apple-C). Then paste that into the message you compose to us.
