Difference between revisions of "Working remotely"

From CT Wiki
Jump to navigation Jump to search
 
(17 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 +
'''[https://intranet.nikhef.nl/working-remotely/ For Intranet pages and room information for Nikhef users, go here.]'''
 +
 
Below is a list of tools that can be useful to work remotely.
 
Below is a list of tools that can be useful to work remotely.
  
 
== Access to internal services ==
 
== Access to internal services ==
 
* Use eduVPN ('''institute access''') to securely connect to Nikhef's internal network. See [https://wiki.nikhef.nl/ct/EduVPN eduVPN]
 
* Use eduVPN ('''institute access''') to securely connect to Nikhef's internal network. See [https://wiki.nikhef.nl/ct/EduVPN eduVPN]
 +
* There are instructions to install eduVPN [https://wiki.nikhef.nl/ct/VPN_on_laptop_or_home_pc on your computer at home or laptop]
 
* Use a remote desktop connection to connect to your Windows 10 desktop. See [https://wiki.nikhef.nl/ct/Remote_desktop_windows_10 Remote Desktop on Windows 10]
 
* Use a remote desktop connection to connect to your Windows 10 desktop. See [https://wiki.nikhef.nl/ct/Remote_desktop_windows_10 Remote Desktop on Windows 10]
 +
* Windows (and Mac) users can use CIFS to connect their network drives (home folder, project disks) over eduVPN. A [https://www.nikhef.nl/pdp/tmp/Using-Nikhef-home-folders-on-the-go.pdf walk-through guide for Windows 10 is available].
 +
 +
== Sharing documents ==
 +
* SURFdrive can be used to share your documents between your devices (laptop, desktop, phone), but also with others. See [https://wiki.nikhef.nl/ct/SURFdrive_available SURFdrive]
  
 
== Audio / Video conferencing tools ==
 
== Audio / Video conferencing tools ==
* [https://wiki.nikhef.nl/ct/Videoconferencing Video conferencing]
 
 
* [https://wiki.nikhef.nl/ct/Video_conferencing_from_home Zoom video conferencing]
 
* [https://wiki.nikhef.nl/ct/Video_conferencing_from_home Zoom video conferencing]
* Nikhef participates in a SURF pilot project for video calls. SURF videobellen is suitable for smaller groups. Instructions:
+
** [https://wiki.nikhef.nl/ct/Video_conferencing_from_home#Meeting_options Tips for creating a meeting]
  * [https://videobelpilot.surf.nl/static/Handleiding%20SURFvideobellen%20NL%20(20190705).pdf Handleiding SURF videobellen]
+
** [https://zoom.us/download#client_4meeting Download the zoom client for laptops and desktops] (for your mobile, please use the PlayStore or AppStore)
  * [https://videobelpilot.surf.nl/static/Handleiding%20SURFvideobellen%20EN%20(20190705).pdf Manual SURF video calls]
+
 
 +
== Service status ==
 +
* Known problems and downtimes for the ICT services are announced via an external status page: https://nikhef.status.io/. It is possible to subscribe for email notifications. Tip: when possible, register a non-Nikhef email address so that you can receive notifications if for some reason mail or network services don't function properly.
 +
 
 +
= SECURITY WARNING: PHISHING =
 +
'''It is expected that hackers will try to exploit the current situation where many people will work remotely. Hackers will probably launch more phishing attacks.'''
 +
* It is '''not needed''' to register your account to work remotely. Nikhef (CT) '''will not send links''' to "activate" remote working.
 +
* Do not respond to any mails you may get with links.
 +
* You should only enter your Nikhef credentials at the [https://wiki.nikhef.nl/ct/Single_Sign_On SSO server]
 +
* Are you in doubt about an email or did you already enter your credentials at a suspicious site? Contact the Helpdesk (helpdesk@nikhef.nl) as soon as possible.
 +
 
 +
== Anti-Virus Software for Home Users ==
 +
When you use your personal computer to connect to Nikhef ICT services, your computer becomes part of the network. Attackers may try to use this connection to get access to Nikhef's services. It is therefore very important that you take measures to ensure that your personal computer remains secure.
 +
 
 +
If you do not have any anti-virus and/or malware protection software on your personal computer, please install it for added protection against malicious software in these days.
 +
We have anti-virus software available that home users can install. If you follow the [https://www.nikhef.nl/pdp/tmp/Using-Nikhef-home-folders-on-the-go.pdf instructions on how to connect to network drives for Windows], you can find that software under \\ad.nikhef.nl\project\UserSoftware\Symantec_AntiVirus.
 +
 
 +
If you already have appropriate software from your ISP or pre-installed on your computer, '''do not''' install this additional software to avoid conflicts.

Latest revision as of 14:36, 8 March 2022

For Intranet pages and room information for Nikhef users, go here.

Below is a list of tools that can be useful to work remotely.

Access to internal services

Sharing documents

  • SURFdrive can be used to share your documents between your devices (laptop, desktop, phone), but also with others. See SURFdrive

Audio / Video conferencing tools

Service status

  • Known problems and downtimes for the ICT services are announced via an external status page: https://nikhef.status.io/. It is possible to subscribe for email notifications. Tip: when possible, register a non-Nikhef email address so that you can receive notifications if for some reason mail or network services don't function properly.

SECURITY WARNING: PHISHING

It is expected that hackers will try to exploit the current situation where many people will work remotely. Hackers will probably launch more phishing attacks.

  • It is not needed to register your account to work remotely. Nikhef (CT) will not send links to "activate" remote working.
  • Do not respond to any mails you may get with links.
  • You should only enter your Nikhef credentials at the SSO server
  • Are you in doubt about an email or did you already enter your credentials at a suspicious site? Contact the Helpdesk (helpdesk@nikhef.nl) as soon as possible.

Anti-Virus Software for Home Users

When you use your personal computer to connect to Nikhef ICT services, your computer becomes part of the network. Attackers may try to use this connection to get access to Nikhef's services. It is therefore very important that you take measures to ensure that your personal computer remains secure.

If you do not have any anti-virus and/or malware protection software on your personal computer, please install it for added protection against malicious software in these days. We have anti-virus software available that home users can install. If you follow the instructions on how to connect to network drives for Windows, you can find that software under \\ad.nikhef.nl\project\UserSoftware\Symantec_AntiVirus.

If you already have appropriate software from your ISP or pre-installed on your computer, do not install this additional software to avoid conflicts.