Difference between revisions of "Main Page"

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=Nikhef CT User Documentation.=
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background:#d83b42; color:#FFF; border-top:1px solid #000; border-left:1px solid #000; border-bottom:1px solid #000; |'''CONTACT US'''
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|style="background:#661a74; color:#FFF; border-top:1px solid #000; border-bottom:1px solid #000; border-right:1px solid #000; |'''E-mail:''' helpdesk-at-nikhef.nl / '''Phone ext.''' 2200 / '''Room:''' SP-110 1.11
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|style="background:#d83b42; color:#FFF; border-top:1px solid #000; border-bottom:1px solid #000; border-right:1px solid #000; | Available daily between 9:00 AM and 5:00 PM. If no one is present at the helpdesk, use the telephone next to the door to reach us!
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|}<br>
  
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=Location=
 +
The CT moved to building SP-110 in May 2021. The helpdesk is located on the first floor at the end of the corridor. To the right of this text you can see where building SP-110 is located at the Science Park.
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[[File:SP110.jpeg|thumb|Location of building SP-110]]
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=News & Announcements=
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background:#d83b42; color:#FFF; border-top:1px solid #000; border-left:1px solid #000; border-bottom:1px solid #000;|'''NEWS'''
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|style="background:#661a74; color:#FFF; border-top:1px solid #000; border-right:1px solid #000; border-bottom:1px solid #000;|
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|-
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|style="background:#FFF; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>November (2021)</span>
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|style="background:#FFF; color:#FFF; border-right:1px solid #000;|<span style="color:red;">[https://wiki.nikhef.nl/ct/AirPrint <span style="color:black;>Airprint not working in H-building</span>]
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>20 - 22 November (2021)</span>
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|style="background:#e9ebee; color:#FFF; border-right:1px solid #000;|<span style="color:red;">[https://wiki.nikhef.nl/ct/Homedirmigration<span style="color:green;>'''Finished: '''</span><span style="color:black;>Homedir migration</span>]
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|-
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|style="background:#FFF; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>May 25 (2020)'''</span>
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|style="background:#FFF; color:#FFF; border-right:1px solid #000;|[https://wiki.nikhef.nl/ct/CA_migration <span style="color:#101820FF;>Action required before May 28 for wifi users</span>] 
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>March 16 (2020)</span>
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|style="background:#e9ebee; color:#FFF; border-right:1px solid #000;|[https://wiki.nikhef.nl/ct/Working_remotely Working remotely]
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|-
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|style="background:#FFF; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>April 25 (2018)</span>
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|style="background:#FFF; color:#FFF; border-right:1px solid #000;|[https://wiki.nikhef.nl/ct/Preventie_data_lekken_/_Prevent_data_leaks Data lekken / data leaks]
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|-
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|style="background:#FFF; color:#FFF; border-left:1px solid #000;|'''<span style="color:#101820FF;>March (2017)</span>
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|style="background:#FFF; color:#FFF; border-right:1px solid #000;|[[Mobiele telefonie: beschrijving contract]]
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000; border-bottom:1px solid #000;|'''<span style="color:#101820FF;>June (2016)</span>
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|style="background:#e9ebee; color:#FFF; border-right:1px solid #000; border-bottom:1px solid #000;|[[Mobile Electronic Work Facilities Scheme]]
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|
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|-
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|
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|
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|-
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|
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|
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|-
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|style="background:#d83b42; color:#FFF; border-left:1px solid #000; border-bottom:1px solid #000; border-top:1px solid #000;"| [[Archive news announcements|<span style="color:#FFF;">Archive news announcements</span>]]
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|style="background-color:#d83b42; border-right:1px solid #000; border-bottom:1px solid #000; border-top:1px solid #000;" |[[change your password |<span style="color:white;></span>]]
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|}
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=Quick links=
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background:#d83b42; color:#FFF; border-top:1px solid #000; border-left:1px solid #000; border-bottom:1px solid #000;|'''Quick links'''
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|style="background:#661a74; color:#FFF; border-top:1px solid #000; border-right:1px solid #000; border-bottom:1px solid #000;'''Info'''|
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|-
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|style="background:#e9ebee; color:#000; border-left:1px solid #000;"|[https://www.mf.surf.net <span style="color:black;>SURFmailfilter</span>]
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|style="background-color:#e9ebee; border-right:1px solid #000;" |[[SURFfederatie|<span style="color:black;>'''info'''</span>]]
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|-
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|style="background:#FFF; color:#000; border-left:1px solid #000;|[https://intranet.nikhef.nl/personeel-organisatie-po/ <span style="color:black;>Account request</span>]
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|style="background-color:#fff; border-right:1px solid #000; |[[Account request|<span style="color:black;>'''info'''</span>]] 
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000;"|[http://servicedesk.nikhef.nl <span style="color:black;>Self-service desk</span>]
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|style="background-color:#e9ebee; border-right:1px solid #000;" |[[TOPdesk|<span style="color:black;>'''info'''</span>]]
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|-
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|style="background:#FFF; color:#000; border-left:1px solid #000;"|[https://webmail.nikhef.nl <span style="color:black;>Webmail</span>]
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|style="background-color:#fff; border-right:1px solid #000;" |[[Webmail|<span style="color:black;>'''info'''</span>]]
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000;"|[http://mailman.nikhef.nl/mailman <span style="color:black;>Mailman lists</span>]
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|style="background-color:#e9ebee; border-right:1px solid #000;" |[[Mailing lists|<span style="color:black;>'''info'''</span>]]
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|-
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|style="background:#FFF; color:#000; border-left:1px solid #000;"|[http://www.surfspot.nl <span style="color:black;>SURFspot</span>]
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|style="background-color:#fff; border-right:1px solid #000;" |[[SURFfederatie|<span style="color:black;>'''info'''</span>]]
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|-
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|style="background:#e9ebee; color:#FFF; border-left:1px solid #000; border-bottom:1px solid #000;" |[https://sso.nikhef.nl/passwd/ <span style="color:black;>Change password</span>]
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|style="background-color:#e9ebee; border-right:1px solid #000; border-bottom:1px solid #000;" |[[change your password |<span style="color:black;>'''info'''</span>]]
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|}
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=Nikhef IT Helpdesk User Documentation=
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===User Authentication & Accounts===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Single Sign On]]
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|
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|style="background-color:lightgrey" |[[Change your password]]
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|
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|style="background-color:lightgrey" |[[Account request]]
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|
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|style="background-color:lightgrey" |[[Leaving Nikhef]]
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|}
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</blockquote>
 +
-------------------------
 +
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===Mail===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Webmail]]
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|
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|style="background-color:lightgrey" |[[SURFmailfilter]]
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|
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|style="background-color:lightgrey" |[[Mail client settings]]
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|
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|style="background-color:lightgrey" |[[Mailing lists]]
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|
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|style="background-color:lightgrey" |[[FAQ Mail]]
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|
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|style="background-color:lightgrey" |[[SOGo Calendar]]
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|}
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</blockquote>
 +
-------------------------------------------------
 +
 +
===Phone- and Videoconferencing===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Videoconferencing]]
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|
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|style="background-color:purple" |[[Video conferencing from home| <span style="color:#FFF;">Video conferencing from home</span>]]
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|
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|style="background-color:lightgrey" |[[Meeting rooms & Equipment]]
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|}
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</blockquote>
 +
----
 +
 +
===Laptops===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Ordering Laptops]]
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|
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|style="background-color:lightgrey" |[[Laptop Support]]
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|
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|style="background-color:lightgrey" |[[Laptop backup service]]
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|
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|}
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</blockquote>
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----
 +
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===Computing===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Stoomboot cluster]]
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|
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|style="background-color:lightgrey" |[https://wiki.nikhef.nl/grid/Modern_C_Compiler,_ROOT,_Geant Modern compilers]
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|
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|style="background-color:lightgrey" |[[Jupyterlab]]
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|
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|style="background-color:lightgrey" |[https://www.nikhef.nl/pdp/doc/storage-classes Storage and data placement]
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|}
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</blockquote>
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----
 +
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===Services===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Backup and restore]]
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|
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|style="background-color:lightgrey" |[[CCE | Classrom/Leslokaal]]
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|
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|span style="background:#d83b42; color:#FFF; border:1px solid #000; padding:1em; margin:auto;"| [[VPN_on_laptop_or_home_pc_(EduVPN)|<span style="color:#FFF; font-weight:bold; text-decoration:underline">EduVPN</span>]] || style="background:#661a74;"| &#160;
 +
|
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|span style="background:#d83b42; color:#FFF; border:1px solid #000; padding:1em; margin:auto;"| [[Eduroam|<span style="color:#FFF; font-weight:bold; text-decoration:underline">Eduroam</span>]] || style="background:#661a74;"| &#160;
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|
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|style="background-color:lightgrey" |[[TOPdesk | Helpdesk ticket system]]
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|
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|style="background-color:lightgrey" |[[Indico agenda]]
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|
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|style="background-color:lightgrey" |[[Mobile phones | Mobile phones]]
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|
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|style="background-color:lightgrey" |[[Nikhef_printer_use# | Printers & Scanning]]
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|
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|span style="background:#d83b42; color:#FFF; border:1px solid #000; padding:1em; margin:auto;"| [[Telefonie|<span style="color:#FFF; font-weight:bold; text-decoration:underline">Telephony</span>]] || style="background:#661a74;"| &#160;
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|
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|style="background-color:lightgrey" |[[Wireless LAN]]
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|}
 +
</blockquote>
 +
----
 +
 +
===Software & Licenses===
 +
<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Adobe Creative Cloud | Adobe Creative Cloud]]
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|
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|style="background-color:lightgrey" |[[Gitlab]]
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|
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|style="background-color:lightgrey" |[[Jira]]
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|
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|style="background-color:lightgrey" |[[Latex TexLive]]
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|
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|span style="background:#d83b42; color:#FFF; border:1px solid #000; padding:1em; margin:auto;"| [[Licensed_Software|<span style="color:#FFF; font-weight:bold; text-decoration:underline">Licensed Software</span>]] || style="background:#661a74;"| &#160;
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|
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|style="background-color:lightgrey" |[[Overleaf text editor]]
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|
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|style="background-color:lightgrey" |[[Subversion]]
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|
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|style="background-color:lightgrey" |[[Teamviewer]]
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|
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|style="background-color:lightgrey" |[[TimeTell]]
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|}
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</blockquote>
 
----
 
----
  
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===Miscellaneous===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Hardware disposal]]
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|
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|style="background-color:lightgrey" |[[Hardware for sale]]
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|
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|style="background-color:lightgrey" |[[Open/print PDF files]]
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|
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|style="background-color:lightgrey" |[[Photos in the phone directory]]
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|
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|style="background-color:lightgrey" |[[SOCKS tutorial]]
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|
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|style="background-color:lightgrey" |[[Working remotely]]
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|}
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</blockquote>
 +
-----------------------------------------------
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 +
===[[Cloud services (SURF)]]===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[Cloud services (SURF)#SURFfederatie | SURFfederatie]]
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|
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|style="background-color:lightgrey" |[[Cloud services (SURF)#SURFconext | SURFconext]]
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|
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|style="background-color:lightgrey" |[[Cloud services (SURF)#SURFspot | SURFspot]]
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|
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|style="background-color:lightgrey" |[[Cloud services (SURF)#ScienceDirect | ScienceDirect]]
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|
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|style="background-color:lightgrey" |[[Cloud services (SURF)#FileSender | FileSender]]
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|
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|style="background-color:lightgrey" |[https://teams.surfconext.nl SURFteams]
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|
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|style="background-color:lightgrey" |[https://wiki.nikhef.nl/ct/SURFdrive_available SURFdrive]
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|}
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</blockquote>
 +
------------------------------------------
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===Operating Systems===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[[MS-Windows]]
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|
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|style="background-color:lightgrey" |Linux
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|
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|style="background-color:lightgrey" |MacOS
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|
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|style="background-color:purple" |[[Remote desktop windows 10|<span style="color:#FFF;">Remote desktop</span>]]
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|}
 +
</blockquote>
 +
------------------------
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 +
===Security ===
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<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|
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|style="background-color:lightgrey" |[[ Public key authentication with ssh ]]
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|
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|style="background-color:purple" |[[ Password manager |<span style="color:#FFF;">Password manager (Bitwarden)</span>  ]]
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|
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|style="background-color:lightgrey" |[[ Login from unusual locations messages ]]
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|
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|style="background-color:lightgrey" |[[ Login server blocking connections ]]
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|
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|style="background-color:purple" |[[ Preventie data lekken / Prevent data leaks |<span style="color:#FFF;">Preventie data lekken / Prevent data leaks</span> ]]
 +
|}
 +
</blockquote>
 +
 +
----
  
Consult the [http://meta.wikimedia.org/wiki/Help:Contents User's Guide] for information on using the wiki software.
+
===Policy===
 +
<blockquote>
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{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[http://www.nikhef.nl/aup Acceptable Use Policy]
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|
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|style="background-color:lightgrey" |[http://www.nikhef.nl/pub/departments/ct/docs/desktop-laptop-policy.pdf Desktop/laptop connections]
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|
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|style="background-color:lightgrey" |[[Regeling Elektronische Werkvoorzieningen]]
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|
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|style="background-color:lightgrey" |[https://sso.nikhef.nl/policy/Nikhef-IdM-Policy-v1.1.pdf Identity Management Policy and Practices]
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|
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|style="background-color:lightgrey" |[https://wiki.nikhef.nl/nikhef/ctb/NikIDM/Services NikIdm Attribute Release]
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|}
 +
</blockquote>
 +
<blockquote>
 +
{|border="0" cellspacing="0" cellpadding="5"
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|style="background-color:lightgrey" |[https://wiki.nikhef.nl/nikhef/cgo/ Computer User Forum CGO]
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|
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|style="background-color:lightgrey" |[https://intranet.nikhef.nl/wp-content/uploads/2020/08/2020-07-beleid-computer-accounts-oud-medewerkers-1.0.pdf Policy on accounts for former employees (intranet, NL only)]
 +
|}
 +
------------------------
  
== Getting started ==
+
===Tips and Tricks===
* [http://www.mediawiki.org/wiki/Manual:Configuration_settings Configuration settings list]
+
The [[Tips and Tricks]] page contains solutions for problems that users have run into and which they want to share with others to save them time. Did you resolve an issue that may be interesting for others? Please tell us what you did and how you did it!
* [http://www.mediawiki.org/wiki/Manual:FAQ MediaWiki FAQ]
+
------------------------
* [https://lists.wikimedia.org/mailman/listinfo/mediawiki-announce MediaWiki release mailing list]
+
<blockquote>
 +
{|border="0" cellspacing="0" cellpadding="5"
 +
|style="background-color:yellow" |<strong>CONTACT US e-mail: helpdesk-at-nikhef.nl / phone ext. 2200 / Room: H122 </strong>
 +
|}
 +
</blockquote>

Latest revision as of 11:07, 28 June 2022

CONTACT US E-mail: helpdesk-at-nikhef.nl / Phone ext. 2200 / Room: SP-110 1.11 Available daily between 9:00 AM and 5:00 PM. If no one is present at the helpdesk, use the telephone next to the door to reach us!


Location

The CT moved to building SP-110 in May 2021. The helpdesk is located on the first floor at the end of the corridor. To the right of this text you can see where building SP-110 is located at the Science Park.

Location of building SP-110

News & Announcements

NEWS
November (2021) Airprint not working in H-building
20 - 22 November (2021) Finished: Homedir migration
May 25 (2020) Action required before May 28 for wifi users
March 16 (2020) Working remotely
April 25 (2018) Data lekken / data leaks
March (2017) Mobiele telefonie: beschrijving contract
June (2016) Mobile Electronic Work Facilities Scheme
Archive news announcements

Quick links

Quick links
SURFmailfilter info
Account request info
Self-service desk info
Webmail info
Mailman lists info
SURFspot info
Change password info

Nikhef IT Helpdesk User Documentation

User Authentication & Accounts

Single Sign On Change your password Account request Leaving Nikhef

Mail

Webmail SURFmailfilter Mail client settings Mailing lists FAQ Mail SOGo Calendar

Phone- and Videoconferencing

Videoconferencing Video conferencing from home Meeting rooms & Equipment

Laptops

Ordering Laptops Laptop Support Laptop backup service

Computing

Stoomboot cluster Modern compilers Jupyterlab Storage and data placement

Services

Backup and restore Classrom/Leslokaal EduVPN   Eduroam   Helpdesk ticket system Indico agenda Mobile phones Printers & Scanning Telephony   Wireless LAN

Software & Licenses

Adobe Creative Cloud Gitlab Jira Latex TexLive Licensed Software   Overleaf text editor Subversion Teamviewer TimeTell

Miscellaneous

Hardware disposal Hardware for sale Open/print PDF files Photos in the phone directory SOCKS tutorial Working remotely

Cloud services (SURF)

SURFfederatie SURFconext SURFspot ScienceDirect FileSender SURFteams SURFdrive

Operating Systems

MS-Windows Linux MacOS Remote desktop

Security

Public key authentication with ssh Password manager (Bitwarden) Login from unusual locations messages Login server blocking connections Preventie data lekken / Prevent data leaks

Policy

Acceptable Use Policy Desktop/laptop connections Regeling Elektronische Werkvoorzieningen Identity Management Policy and Practices NikIdm Attribute Release
Computer User Forum CGO Policy on accounts for former employees (intranet, NL only)

Tips and Tricks

The Tips and Tricks page contains solutions for problems that users have run into and which they want to share with others to save them time. Did you resolve an issue that may be interesting for others? Please tell us what you did and how you did it!


CONTACT US e-mail: helpdesk-at-nikhef.nl / phone ext. 2200 / Room: H122